Terms & Conditions of Sale

Please read our Terms & Conditions of Sale below, to ensure complete satisfaction with your purchase of our product.

Before you Buy

Please be aware that, because of the weight constraints associated with our product being installed against the hosel of your golf clubs, our product is neither water-proof nor scratch-proof. We recommend that it is stored in the neoprene pouch provided.

Note:– Before purchasing an OnsongSwing golf training aid, please check that your golf club shaft sizes are compatible with our product.

The OnsongSwing is designed to snap onto the parallel section of most golf club shafts next to the club head (against the hosel).The device can be safely installed on clubs with parallel shaft tip diameters between 8.25mm and 9.55mm (0.325 inches – 0.375 inches, 5/16″-3/8″).

Installation of the device on golf clubs with shaft diameters outside of these dimensions (or clubs fitted with shafts that have a constant taper through their length, such as rifle shafts) may result in damage to your device and/or the device detaching from the club during use.

Member Rewards purchases

Members (account holders) of OnsongSwing who purchase golf oriented product from the Member’s shop using Referral Credits may rely on the warranties provided by Consumer Protection laws in their jurisdiction. Use the Member’s Priority Support page to let us know if a problem arises.

Refunds

Under these Terms & Conditions of Sale you may return the OnsongSwing (Product) purchased from us because you have changed your mind or are unsatisfied with your purchase.

If you wish to return the product please contact us first via e-mail to our Sales Team

You cannot return and claim a refund on our product if it was a gift, prize or reward provided to you by a third party.

We allow you 14 days to make a request for the refund on your purchase. The product must be returned to us in undamaged and unmarked condition and be contained in the original packaging with all accessories included.

We will send you a return addressed padded satchel so you can arrange for our Courier pick up*. On receipt of, and satisfactory inspection of the returned product, we will then refund the original product price (less our delivery and return charges) to you via your original method of payment, directed to the purchasing entity/account.

Faulty out of the box

Except where otherwise specified by Consumer law in your jurisdiction you must commence the process of returning a defective product to us within 14 days of our delivery of the product to you. To return the product to us please contact us at Support first.

We will send you a return addressed padded satchel so you can arrange for our Courier pick up*. On receipt of, and confirmation that, the returned product has failed, we will repair your device or provide you with a replacement item at no cost to you.  Alternatively, we will refund the original product price to you via your original method of payment, directed to the purchasing entity/account.

Repair and Replacement

Should your OnsongSwing fail at any time during the warranty period, please contact our Support Team via the Member’s Priority Support form on the Members Page. If you have  not previously activated your account with us, you can use the Contact form on this site or the postal address included in the User Manual provided with your product.

Do not return your OnsongSwing without prior contact with us*. We will arrange for its return with our carrier at no charge to you.

*Because the device is powered by a lithium ion battery, in some jurisdictions, we may need to send you suitable packaging and our courier’s pre-addressed satchel..  

Warranty Statement

The  OnsongSwing® Golf Training Aid is covered by our Manufacturer’s Warranty : —
“Onsong Innovation Pty Ltd warrants each OnsongSwing product to be, with normal use and service, free from defects in material and workmanship”.

In many jurisdictions worldwide your purchase will also be covered by warranties provided by Consumer Protection laws. You can read our current Warranty Policy.

When you purchase an OnsongSwing you are invited to register your details with us by providing your name, contact details and the serial number of your device (refer to our Privacy Policy). Our Product Warranties to you are in no way contingent on you registering your details however, we may otherwise require proof of purchase if a claim is made.

The warranties applicable to your product are detailed in the User Manual included with your purchase.

We reserve the right to alter our Manufacturer’s Warranty at our discretion and without retrospectivity.